Refund Policy

Scope

This policy applies to Logicroutebase advisory services (checkout funnel audits, cart abandonment analysis, funnel instrumentation design, commerce metrics office hours, and related workshops). We do not sell physical goods, software licenses, or online checkout products on this website.

Eligibility

Refunds are considered for prepaid fees when work has not started, or when we cancel an engagement we cannot deliver. Once analysis, workshops, or deliverable drafting has begun, fees are generally non-refundable except as described below.

Timeframe to request

Refund or cancellation requests should be emailed to hello@logicroutebase.digital within 7 days of invoice payment for unused prepaid work, or immediately if we notify you of a delivery problem. Office-hours retainers must be cancelled before the next billing period begins.

Full refunds

• Prepaid discovery or audit fees when we have not accessed your data, held kickoff, or produced draft findings.
• Engagements cancelled by Logicroutebase for reasons other than client breach.

Partial refunds

If an engagement is cancelled after kickoff but before final delivery, we may refund the unused portion after deducting time already spent, workshops held, and materials prepared. Partial refund amounts are confirmed in writing.

Non-refundable items

• Completed audits, reports, tracking plans, and workshop sessions already delivered.
• Deposits that secure a start date once preparation or scheduling holds have begun, as stated on the invoice.
• Third-party tool costs you purchased directly (analytics platforms, data warehouse fees, payment gateway fees).
• Work already started on funnel maps, event schemas, abandonment cohorts, or custom stage guides.

Cancellation and rescheduling

You may reschedule workshops with at least 5 business days’ notice at no extra fee. Shorter notice may forfeit that session’s fee. Client no-shows for scheduled sessions are treated as delivered time.

Deposits and no-shows

Deposits hold calendar capacity. If you cancel within 5 business days of a booked kickoff without rescheduling, the deposit may be retained. Repeated no-shows on retainer calls may end the retainer without refund for the current month.

Refund process and timing

Email hello@logicroutebase.digital or call (02)2840684 with your invoice reference and reason. Approved refunds are processed within 14 business days via the original payment method when possible, or bank transfer to a mutually agreed account.

Exceptions

Mandatory consumer protections under Thai law, if applicable, take precedence. Custom statements of work may specify different cancellation terms; those written terms control for that engagement.